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we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please read our return policy below for more information.
Eligibility for returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed and free of stains and any damage, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We take pride in offering high-quality products and ensuring your satisfaction with every purchase. Our return policy is designed to provide a seamless and fair experience for our valued customers. Please read the following guidelines regarding returns:
Acceptable Reasons for Returns:
1. Defective Items: If you receive a defective product, we apologize for any inconvenience caused. We will gladly accept returns for items that are damaged or faulty upon receipt.
2. Incorrect Shipments: In the event that you receive an item different from what you ordered, we apologize for the mix-up. You can return the incorrect item for a replacement or a refund.
3. Size Issues: If the size you ordered doesn’t fit properly, we understand the frustration. You are welcome to return the item for an exchange to the correct size or receive a refund.
Non-Acceptable Reasons for Returns:
We kindly ask for your understanding that we cannot accept returns for reasons other than those mentioned above. As such, we will not process returns for the following cases:
1. Change of Mind: If you decide you no longer want the product or have chosen an alternative style, we are unable to accept a return.
2. Color or Style Dissatisfaction: While we strive to provide accurate product images, we understand that color perception may vary. We cannot accept returns based on dissatisfaction with color or style preferences.
3. Used or Damaged Items: Items that have been used, washed, or damaged after receipt are not eligible for return.
- Exchange policy
While we do not accept monetary returns, it will be our pleasure to exchange your purchase for store credit. Then with the store credit you can issue an order for different size or item.
Customers are responsible for the cost of shipping the returned item back to us. However, if the item was defective or damaged upon arrival, we will cover the cost of return shipping.
- Refunds
We do not offer refunds for returned items. Instead, we will issue a store credit or exchange the item for another product of equal value.
- Exceptions
The following items are not eligible for return or exchange:
- Gift cards
- Final sale items
- Processing time
Please allow 3-5 business days for us to process your return or exchange once we have received your item. We will notify you via email once your return or exchange has been processed.
If you have any questions or concerns regarding our return policy, please feel free to contact us. Thank you for shopping with Drapes Of London!
CONTACT
Support Chat
Whatsapp: +44 7882940987