We strive to provide our customers with the best possible shopping experience, including fast and reliable shipping. Please read our shipping policy below for more information.
1. Shipping methods
We currently offer standard shipping within the United Kingdom. All orders are shipped via USPS
2. Shipping rates
Shipping rates are calculated based on the weight and size of the items in your order and the shipping destination. The shipping cost will be calculated and displayed during the checkout process.
3.Shipping times
Orders are typically processed and shipped within 1-2 business days after payment has been received. Standard shipping times vary depending on your location, but generally range from 3-10 business days. Please note that delivery times may be delayed due to unforeseen circumstances or events beyond our control.
4. Order tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your package online and get real-time updates on its delivery status.
5. International shipping
At this time, we do not offer international shipping. We only ship within the United States.
6. Free shipping
We offer free standard shipping on all orders over $100 within the United States. This offer is subject to change without notice.
7.Shipping address
Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for any delays or additional charges incurred due to incorrect or incomplete shipping information.
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At Drapes Of London, we are committed to providing our customers with a seamless shopping experience. This includes ensuring that your orders are delivered safely and promptly. We work diligently to process and ship your orders promptly, but once your order is picked up by the United States Postal Service (USPS), the responsibility for its shipment shifts to USPS. This policy outlines the procedures and responsibilities related to the shipment of your orders.
1. Order Processing and Shipment:
– We strive to process and dispatch orders as quickly as possible, typically within 1-2 business days. Once your order is handed over to USPS, they assume responsibility for its safe and timely delivery.
2. USPS as the Shipping Carrier:
– Drapes Of London exclusively utilizes USPS as our primary shipping carrier.
– USPS provides tracking information for all shipments, and this information can be accessed through your order confirmation email.
3. Lost or Delayed Shipments:
– In the unfortunate event that your order is lost or delayed during transit, we understand your concerns. However, please be aware that MadChuck will do everything within our control to assist you in resolving the issue.
Liability Shift: It is important to note that once your merchandise leaves our warehouse and is picked up by USPS, the responsibility for its safe and timely delivery shifts to USPS.
– MadChuck is not liable for any lost, damaged, or delayed shipments once they are in USPS’s possession.
4. Filing a USPS Claim:
– If your order has not arrived within a reasonable timeframe or if you suspect it is lost or damaged during transit, or order says delivered in the tracking page and you are not in possession of your package, it is your responsibility to initiate a claim with USPS.
– We recommend contacting USPS customer service or visiting their website for detailed instructions on filing a claim.
If your USPS shipment is lost or damaged, then you can submit a shipping claim to USPS.
To submit a claim for your USPS shipment, you need to contact USPS within 7 to 60 days of shipping your package.
In certain cases of lost or delayed shipments. For more information on domestic shipments, refer to the USPS’s domestic refunds page. For more information on international shipments, refer to the USPS’s international refunds page.
If your claim is approved, then you receive a check mailed to the address that is in the USPS online account.
5.Drapes Of London Support:
– Drapes Of London customer support is here to help guide you through the claims process and provide any necessary documentation or assistance. Please contact our customer support team via support@drapesoflondon.shop if you need assistance with your USPS claim.
6. Communication:
– We encourage you to maintain open communication with both Drapes Of London and USPS throughout the claims process to expedite the resolution.
By placing an order with Drapes Of London, you acknowledge and accept the terms outlined in this shipping policy. We appreciate your understanding and cooperation in ensuring a smooth shipping experience. If you have any questions or concerns, please do not hesitate to contact our customer support team.
MadChuck reserves the right to update or modify this shipping policy as needed. Any changes will be communicated to our customers through our website or via email.
Thank you for choosing MadChuck for your shopping needs.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us. Thank you for shopping with Drapes Of London
CONTACT
Support Chat
Whatsapp: +44 7882940987